Dada la urgencia del asunto, este aviso se mostrará temporalmente en inglés. Agradecemos tu comprensión.

Current Issue

The following issue is currently occurring in the game.

Issue Details

The effect of a specific tile that was added to 5★ Sygna Suit Lear＆Gholdengo’s Sync Grid on 25/10/2025 (7:00) is incorrect.

Incorrect:
Increases the Special Moves ↑ Next effect of all allied Sync Pairs by nine ranks when the user applies Pasio Circle (Defensive) to the allied field of play.

Correct:
Increases the Special Moves ↑ Next effect of all allied Sync Pairs by one rank when the user applies Pasio Circle (Defensive) to the allied field of play.

Occurrence Period

Since 25/10/2025 (7:00)

About the Resolution

We are currently addressing this issue.
Scheduled Resolution Date: 29/10/2025
Note: The scheduled resolution date is subject to change.

Regarding Reimbursement

Paid Gems and/or Non-paid Gems that were used in the ongoing Triple Feature Master Fair (which started on 25/10/2025 (7:00)) from 25/10/2025 (7:00) until this notification was released will be returned to players who used this scout.

Scheduled Reimbursement Date:

In order to ensure accuracy, it will take some time to determine which players are eligible for Paid Gems and/or Non-paid Gems returns. It may take up to a month for us to complete the process. We appreciate your patience.
Note: Please be aware that due to system constraints, the timing of the returns may vary for each player. Thank you for your understanding.

Compensation

As compensation for this issue, Gems ×500 and 5★ Move Candies ×4 will be sent to all players.

Scheduled Compensation Date:

The collection period will be one month from the start of distribution, starting around the end of October.
Note: As with the scheduled resolution date, details are subject to change.

We sincerely regret any inconvenience caused.
We hope you continue to enjoy Pokémon Masters EX.