Bug Report
November 14, 2019 at 5:30 a.m. (PT)
Issue Resolved

Issue Resolved


The following issue has been resolved:

Issue

Ice training missions rewarding Voucher J instead of Voucher I.

Mission and rewards affected by the issue

  • Mission 5
  • Voucher J x 30
  • Mission 6
  • Voucher J x 50
  • Mission 10
  • Voucher J x 30
  • Mission 11
  • Voucher J x 50

Status

Mission rewards changed to equivalent rewards.

  • Mission 5
  • Coins x 300
  • Mission 6
  • Coins x 500
  • Mission 10
  • Coins x 300
  • Mission 11
  • Coins x 500
If you've already cleared these missions, the rewards you received will be converted to 10 coins for each Voucher J earned, and will be sent to your Present Box.

Issue date and time

  • November 13, 2019 at 10:00 p.m.
This issue has been resolved.

Compensation

All players have received the following compensation:

  • Compensation 1: Voucher I x 160
  • Redeemable until December 4, 2019 at 9:59 p.m.

  • Compensation 2: Non-paid Gems x50
  • Redeemable until December 13, 2019 at 9:59 p.m.

We sincerely regret any inconvenience and hope you continue to enjoy Pokémon Masters.

  • Pokémon Masters EX
  • Genre: Strategy and battling game
  • Compatible OS: iOS/Android
  • Price: Free-to-start (purchasable in-game items)