These issues have been resolved.
Note: Fixes will be reflected after updating the app to version 1.5.5 or higher.
The exact time the update becomes available may differ for each player.
All players have received the following compensation:
- Daily Voucher x 22
- Redeemable until 2/14/2020 at 9:59 p.m.
Updated: 1/14/2020 at 10:00 p.m.
Issue Details 1
The message for receiving the "Reward for completing all missions (Gems x 30)" will display each time the following conditions are met.
Gems from the repeating message cannot actually be collected.
- You collected the "Reward for completing all missions" for Daily Missions between 12/24/2019 at 10:00 p.m. - 12/25/2019 at 9:59 p.m.
- After 12/25/2019 at 10:00 p.m., complete any Event, General, or Daily Mission.
- Collect rewards using the Claim All button.
Issue Details 2
When the following conditions are met, the Daily mission "Talk to a Trainer in the Pokémon Center" does not get reset and the reward for that mission cannot be claimed.
Note: Since this mission is not reset, it is deemed completed and it is still possible to claim the reward for completing all Daily missions.
Talk to a Trainer in the Pokémon Center before the daily reset time.
After the daily reset time, talk to a Trainer without passing through the Title or Missions screens.
Note: We are planning compensation for this issue at a later date.
Updated: 12/29/2019 at 7:00 a.m.
Since 12/25/2019 at 10:00 p.m.
We are currently investigating the cause of this issue.
We sincerely regret any inconvenience and hope you continue to enjoy Pokémon Masters.