Current Issue

We have addressed the following issue.
Note: Changes will be reflected after updating the app to version 1.6.5 or higher.
The exact time the update becomes available may differ for each player.
If changes are not reflected, please wait a while before checking again.

Compensation

All players have received the following compensation:

• Non-paid Gems x100

Compensation Collection Period

Until March 10, 2020 at 7:59 a.m.
Updated: February 9, 2020 at 11:00 p.m.

Issue Details

On rare occasions, grid skills from the sync grid may prevent co-op battles from proceeding properly.

Note: This issue does not occur in single-player battles.

Time Affected

Since January 14, 2020 at 11:00 p.m.

We are currently investigating the cause of this issue, and expect to have it resolved in a future version update.
An additional announcement regarding the resolution will be made after the updated version with the fix is released.

If you are unable to proceed in a battle, please re-start the app and end the battle.

We are currently planning compensation for the inconvenience caused.
More details will be announced once this issue is resolved.

We thank you for your patience in this issue and hope you continue to enjoy Pokémon Masters.