Important
October 16, 2019 at 10:30 a.m. (PT)
Emergency Maintenance
Details
Update Date/Time:
October 17, 2019 at 4:00 a.m.

【October 17 at 4:00 a.m. Update】
Please check the latest information for this issue in the "Sync Pair Scout Issue and Compensation Plan" message.


We conducted emergency maintenance earlier today after confirming that the sync pair Elesa & Zebstrika unintentionally became available through sync pair scouts.
We regret any inconvenience caused by the game being unavailable due to maintenance.
We are currently planning compensation for the inconvenience caused.

These are the details of the issue we are currently aware of.

Issue Details

  • The sync pair Elesa & Zebstrika unintentionally became available through sync pair scouts.
  • The sync pair Elesa & Zebstrika was not listed on the Offering Rate screen.

Affected Sync Pair Scouts

  • 5★-Guaranteed Launch Celebration Scout
  • Featured Type Scout
  • Hilda Spotlight Scout

Time Affected

October 15, 2019 at 9:48 p.m. - October 16, 2019 at 4:00 a.m.
*We have confirmed that this issue has been resolved.

Resolution

Because there were differences between information shown on the Offering Rate screen and what was actually available through the affected sync pair scouts, we will be returning both paid and non-paid Gems to players who scouted sync pairs from affected sync pair scouts during the affected time period.

Again, we sincerely regret any inconvenience caused.
We will be following up with more details regarding the issue, and details regarding compensation, in a later announcement.

We hope you continue to enjoy Pokémon Masters.

  • Pokémon Masters
  • Genre: Strategy and battling game
  • Compatible OS: iOS/Android
  • Price: Free-to-start (purchasable in-game items)