Current Issue

The following issue is currently occurring in the game.

Issue Details

During the Egg Event, Eggs can be obtained by completing area info outside the event.

Issue Occurrence Period

October 27, 2020 at 10:00 p.m. - November 3, 2020 at 11:00 p.m.

Note: This issue occurs if the app has been updated to Ver. 2.2.0 or higher.

Resolution

We are currently investigating the cause of this issue.
We are currently considering addressing and providing compensation for this issue.

An additional announcement regarding the resolution will be made after the updated version with the fix is released.

This issue is now fixed.
We have also made the following resolution.

• As compensation for this issue, 300 non-paid gems have been sent to all players.
• As additional compensation, 300 non-paid gems will be sent starting November 5, 2020 to the players who had a valid Eggcelerator Pass during the issue occurrence period.
• The event period of the Ice- and Fighting-Type Egg Event is being extended as follows.

Date/Time

October 21, 2020 at 11:00 p.m. - November 11, 2020 at 10:59 p.m.

Updated: November 3, 2020 at 11:00 p.m.

We sincerely apologize for any inconvenience caused.

We hope you continue to enjoy Pokémon Masters EX.