Bug Report
January 25, 2021 at 11:00 p.m. (PT)
Current Issue
Updated:
January 25, 2021 at 11:00 p.m.

Current Issue

The following issue is currently occurring in the game.

Issue Details

The following issue occurs when using Volkner & Luxray’s move Thunder Fang.

  • The effect of inflicting the target with the flinching condition does not activate.
  • Even if the target is not inflicted with a Status Condition and Hostile Environment 4 displays, the target may not be inflicted with Paralysis.

Note: The effect of Hostile Environment 4 is working properly.

Occurrence Period

Since November 25, 2020 at 11:00 p.m.

Note: This issue occurs if the app has been updated to Ver. 2.3.0 or higher.

Resolution

We are currently investigating the cause of this issue.
We are currently considering addressing and providing compensation for this issue.

An additional announcement regarding the resolution will be made after the updated version with the fix is released.

Updated: January 25, 2021 at 11:00 p.m.
This issue is now fixed.
As compensation for this issue, 300 non-paid gems have been sent to all players.

Compensation Collection Period

Until February 25, 2021 at 10:59 p.m.

We sincerely apologize for any inconvenience caused.

We hope you continue to enjoy Pokémon Masters EX.

  • Pokémon Masters EX
  • Genre: Strategy and battling game
  • Compatible OS: iOS/Android
  • Price: Free-to-start (purchasable in-game items)