Current Issues on Certain Devices

The following issue is currently occurring in the game.

Issue Details

On certain devices, the following issues occur.

• Issues may occur during the animation sequence for some moves, and the app will force close.
• Unintended screens may be displayed in some event stories.

Occurrence Period

Since August 31, 2021 at 10:00 p.m.

Resolution

We are currently investigating the cause of this issue.
An additional announcement regarding the resolution will be made after the updated version with the fix is released.

Please send us an inquiry if you encounter the above issues.

Updated: September 21, 2021 at 10:00 p.m.

This issue is now fixed.

Note: Changes will be reflected after updating to Ver. 2.12.5 or higher.

We sincerely regret any inconvenience caused.

We hope you continue to enjoy Pokémon Masters EX.