Bug Report
October 19, 2021 at 12:00 a.m. (PT)
Regarding an Issue That Occurred
on Some Android Devices
Updated:
October 26, 2021 at 10:00 p.m.

Regarding an Issue That Occurred
on Some Android Devices

An issue occurred on some Android devices in which the message, “An error has occurred” was displayed upon starting the game.

Occurrence Date/Time

October 17, 2021 at 5:00 a.m. - October 17, 2021 at 3:30 p.m.

Note: This error has now been fixed.

All players will receive 500 non-paid Gems as compensation.
Note: We are planning to send compensation for this issue at a later date.

Updated: October 26, 2021 at 10:00 p.m.

As compensation for this issue, 500 non-paid gems have been sent to all players.
Compensation can be collected until the following time.

November 26, 2021 at 9:59 p.m.

We sincerely regret any inconvenience caused.

We hope you continue to enjoy Pokémon Masters EX.

  • Pokémon Masters EX
  • Genre: Strategy and battling game
  • Compatible OS: iOS/Android
  • Price: Free-to-start (purchasable in-game items)