Current Issue

The following issue is currently occurring in the game.

Issue Details

Cheating was detected in which a Sync Grid had an inappropriate combination of tiles activated.
This data could be copied from the Check Successful Teams screen.

We are currently addressing this issue, but it may take some time to resolve it, so until then we appreciate your patience in waiting for this issue to be resolved.
Additionally, the data of other players on the Check Successful Teams screen will be temporarily hidden until this issue is resolved.
An additional announcement regarding the resolution will be made after the updated version with the fix is released.
If you have copied the inappropriate data to your Sync Grid, it will be reverted back to normal when this issue is resolved.

We are currently planning compensation for the inconvenience caused.

Updated: March 1, 2024 at 1:00 a.m.
The issue in which inappropriate data could be copied from the Check Successful Teams screen has been resolved.
To go along with this resolution, the data of other players on the Check Successful Teams screen can now be viewed again.

We ask that you please wait a while for other aspects of this issue to be addressed, including the cheating in which an inappropriate combination of tiles was activated, as well as a resolution for the inappropriate data that has been copied.

Updated: March 26, 2024 at 10:00 p.m.
This issue is now fixed.
For players who have an inappropriate combination of Sync Grid tiles activated, we are addressing this issue as follows:

• Activated Sync Grid tiles of affected Sync Pairs will be reset.
• The number of Co-op Sync Orbs needed to activate the reset tiles will be returned.

Note: Changes will be reflected after updating to Ver. 2.43.0 or higher.
Note: The exact time the update becomes available may differ for each player.
Note: Please try again later if the update is not available.

We sincerely regret any inconvenience caused.

We hope you continue to enjoy Pokémon Masters EX.